❓ Frequently Asked Questions

What is the minimum age to play FaChai?

Players must be at least 18 years old. Age verification occurs during KYC process with government-issued ID. Learn more about account verification steps.

How long does registration take?

Basic registration takes 2-5 minutes. Full account verification (KYC) typically completes within 24-48 hours, enabling deposits and withdrawals. Check our step-by-step guide for detailed instructions.

Is my personal information secure?

Yes. FaChai implements 256-bit SSL encryption for all data transmission and maintains PCI DSS compliance for payment security. Your information is never shared without authorization.

What payment methods are accepted?

FaChai accepts GCash, PayMaya, bank transfers (UnionBank, BDO, BPI), online banking, and multiple e-wallet options optimized for Philippines players.

What is the minimum deposit amount?

Minimum deposits typically range from ₱100-₱500 depending on payment method. Maximum limits vary by method and account level, with standard ranges between ₱50,000-₱500,000 per transaction.

How long do deposits take?

E-wallet deposits (GCash, PayMaya) process instantly or within minutes. Bank transfers complete within 15 minutes to 2 hours during banking hours. See our deposit guide for more details.

How do I withdraw my winnings?

Access the Withdrawal section in your dashboard, select your payment method, enter the amount, and complete verification. Processing times: 24 hours for e-wallets, 2-5 business days for bank transfers.

Are there withdrawal fees?

Fee structure varies by method. Many platforms offer free withdrawals up to a monthly limit with nominal fees for additional withdrawals. Check Cashier section for current fee schedule.

Are FaChai games fair and regulated?

Yes. All games use certified Random Number Generators tested by independent laboratories. FaChai operates under gaming authority licenses with regular third-party audits verifying RNG integrity and payout accuracy.

What does RTP mean and why does it matter?

RTP (Return to Player) represents theoretical percentage of wagered money returned over infinite trials. 96% RTP means $96 returned per $100 wagered long-term. Higher RTP = lower house edge. Individual sessions experience substantial variance from RTP.

What is game volatility (variance)?

Volatility measures outcome distribution. Low-volatility games produce frequent small wins. High-volatility games generate infrequent but large wins. Select volatility matching your bankroll and session goals.

Can I play games for free before betting real money?

Yes. Most FaChai slots offer demo mode for free play without registration. Demo mode operates on identical RNG and probability as real-money play, providing accurate game assessment.

How do bonuses work on FaChai?

FaChai offers welcome bonuses, reload bonuses, and cashback programs. Each includes specific terms: wagering requirements (typical 20x-50x), game contributions, max bet limits, and expiration timeframes. Review complete terms before accepting bonuses.

What are wagering requirements?

Wagering requirements specify total wager amount before bonus funds become withdrawable. ₱1,000 bonus with 30x wagering requires ₱30,000 in wagers. Different games contribute varying percentages: slots usually 100%, table games often 10-20%.

How can I set deposit limits?

Access Account Settings or Responsible Gaming section in your profile to set daily, weekly, or monthly deposit limits. FaChai also provides loss limits, session time reminders, and self-exclusion options for player protection.

What should I do if I think I have a gambling problem?

FaChai offers self-exclusion options and can restrict your account. Contact customer support for responsible gaming assistance. Philippine gambling help resources are available through government health services.

Can't find your answer?

Contact our support team available 24/7 via live chat, email, or phone. Check our How to Play guide for more information.

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